1. Overview
At SYN Sciences, we stand behind the quality and accuracy of every order we ship. We understand that issues can occasionally arise, and we are committed to resolving them fairly and efficiently. Please read this policy carefully before placing your order.
By completing a purchase on www.darksalmon-meerkat-587601.hostingersite.com, you acknowledge and agree to the terms of this Refund & Return Policy.
2. Eligibility Summary
| Situation | Eligible? | Resolution | Time Limit |
|---|---|---|---|
| Product arrived damaged | ✅ Yes | Replacement or full refund | 15 days from delivery |
| Wrong item received | ✅ Yes | Correct item sent at no cost | 15 days from delivery |
| Other eligible situations | ⚠️ Case by case | Store credit only | 30 days from issue date |
| Buyer’s remorse / change of mind | ❌ No | Not eligible | — |
| Opened or used product | ❌ No | Not eligible | — |
| Improper storage after delivery | ❌ No | Not eligible | — |
| Incorrect address provided | ❌ No | Not eligible | — |
3. Damaged Products
If your order arrives visibly damaged, we sincerely apologize and want to make it right. To be eligible for a replacement or refund due to damage:
- You must contact us at support@synsciences.com within 15 days of the confirmed delivery date
- You must provide your order number
- You must include clear photographs of the damaged packaging and the damaged product
Once we review your claim, we will offer either a full replacement or a full refund to your original payment method, at our discretion. Claims submitted after 15 days of delivery will not be accepted.
4. Incorrect Items
If you receive an item that is different from what you ordered, we will correct the mistake promptly at no additional cost to you. To report an incorrect item:
- Contact us at support@synsciences.com within 15 days of delivery
- Include your order number and a description of what you received vs. what you ordered
- Photos are helpful but not always required for incorrect item claims
We will ship the correct item as quickly as possible once the claim is verified.
5. Store Credit
In certain situations not covered by Sections 3 or 4, SYN Sciences may offer store credit at our sole discretion. Store credit:
- Is valid for 30 days from the date of issuance
- Cannot be exchanged for cash or applied to previous orders
- Is non-transferable and applies to your account only
- May be issued in lieu of a refund where applicable
6. Non-Eligible Situations
The following situations are not eligible for a refund, return, or store credit under any circumstances:
- Change of mind or buyer’s remorse after purchase
- Products that have been opened, used, reconstituted, or tampered with in any way
- Products that were improperly stored after delivery (e.g. not refrigerated when required)
- Orders shipped to an incorrect address provided by the customer
- Delays caused by carriers, weather, or other events outside our control
- Products purchased during a sale or promotional event (unless damaged or incorrect)
- Requests submitted outside the stated time windows
7. Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days of approval. Processing times may vary depending on your bank or payment provider. SYN Sciences is not responsible for delays caused by financial institutions once a refund has been issued on our end.
8. Return Shipping
SYN Sciences does not accept unauthorized returns. Do not ship any product back to us without first contacting our support team and receiving written authorization. Unauthorized returns will not be processed and packages may be refused or discarded. If a return is authorized by our team, specific return instructions will be provided at that time.
9. Chargebacks & Disputes
We strongly encourage customers to contact us directly at support@synsciences.com before initiating a chargeback or payment dispute. We are committed to resolving issues quickly and fairly. Fraudulent chargebacks on valid orders may result in permanent account suspension and may be reported to relevant authorities.
10. How To Request a Refund
11. Contact Us
- Email: support@synsciences.com
- Website: www.darksalmon-meerkat-587601.hostingersite.com
- Response Time: 1–2 business days
- Business: SYN Sciences | Kentucky, United States